Privacy Policy

Last Updated: August 2026. Dawama Insurance Agency is committed to safeguarding your personal data and upholding your right to privacy in accordance with the Kenya Data Protection Act, 2019.

1. Information We Collect

To provide tailored insurance quotations, savings advice, and risk management solutions, we collect personal and financial information provided directly by you when interacting with our digital platform or advisory team.

  • Personal Identity Data: Full name, Date of Birth, National ID/Passport number, and KRA PIN.
  • Contact Details: Email address, phone number, physical address, and county of residence.
  • Insurance & Financial Details: Vehicle details (Logbook, market value, manufacture year), monthly savings targets, child age for education policies, medical background for healthcare cover, and family dependant information.
  • Technical Data: IP address, browser type, device information, and usage statistics gathered via cookies.

2. How We Use Your Information

We use your personal data strictly for legitimate business purposes associated with insurance brokering and financial advisory:

  • Evaluating insurance risks and generating accurate underwriting quotations from licensed underwriters in Kenya.
  • Processing policy applications, policy renewals, and claims administration on your behalf.
  • Communicating critical policy updates, payment schedules, and regulatory notices.
  • Improving our platform security, web experience, and customer service delivery.

3. Data Protection & Sharing Controls

Dawama Insurance Agency does not sell, rent, or trade your personal information to third parties. We share data only under strict confidentiality agreements with:

  • Licensed Insurance Underwriters: Approved insurance companies in Kenya providing underwriting quotes and policy issuance.
  • Regulatory Bodies: Regulatory authorities such as the Insurance Regulatory Authority (IRA) or law enforcement when mandated by Kenyan law.
  • Technology Service Providers: Secure cloud infrastructure providers operating under strict data security protocols.

4. Your Data Rights

Under the Kenya Data Protection Act 2019, you hold fundamental rights regarding your personal information:

  • Right to request access to your personal data held by us.
  • Right to request correction of inaccurate, misleading, or outdated personal records.
  • Right to object to or restrict processing of your data for direct marketing purposes.
  • Right to request deletion or erasure of your personal data subject to legal retention obligations.

5. Contact Our Data Protection Officer

If you have questions regarding this Privacy Policy or wish to exercise your data privacy rights, please contact us:

Email: info@dawama.co.ke

Phone: +254 710 931 640

Office Location: Nairobi, Kenya